VOA商務英語第33課
H: To improve customer service, I’ll hire more employees for peak hours.
T: You should also consider reorganizing the store.
H: How that improves service.
T: Now products are not conveniently arranged.
H: Such as...
T: For instance, Stockings and socks should be next to shoes.
H: Now they are on different floors.
T: It makes much more sense to have them in one area.
H: Maybe I should aid more service re-laid personnel.
T: That's a good idea. Like a tailor to do alterations.
H: Free alterations while you wait.
T: Well, customers continue to shop and spend money.
H: How about a cafe, a place to relax while shopping.
T: Make the cafe exciting, make it a destination.
H: People will come to the cafe and stay to shop.
T: That's it, and your new valet parking service will take care of their cars while they shop.
H: Once I tracked these customers, I got to keep them.
T: That'll be easy, offer a valued customer program.
H: An elite class of customer.
T: They'll get points every time they buy something.
H: What a great way to built customer loyalty.
T: Once they've earned ex-amount of points, they’ll get special discount coupons.
H: Or free valet parking.
T: Say it is easy to offer good customer service.
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