服務英語·電話服務 黃金句

服務英語·電話服務 黃金句

1. 電話找人

1) Could you put me through to Room 618, please?

是的，請問能幫我接通618房間嗎？

2) I'd like to speak to Mr. Bramley.

我想和布拉姆雷先生通話。

3) Is this the Holiday Hotel?

請問是假期大酒店嗎？

2. 打錯電話

1) I'm sorry I have the wrong number.

抱歉我打錯電話了。

2) Is this 02-2718-5398?

這里是02-2718-5398嗎？

3) Sorry to have bothered you.

很抱歉打擾你了。

4) I'm sorry. I think I must have dialed the wrong number.

很抱歉。我想我一定是打錯電話了。

5) Could I ask your number? Is it 2211-5588?

我可以核對一下電話號碼嗎？是不是2211-5588？

3. 要求轉分機

1) May I have extension two-one-one?

可以幫我轉分機211嗎？

2) Can I have extension two-one-one, please?

能幫我轉分機211嗎？

3) May I speak to David, extension two-one-one?

我可以找211分機的大衛嗎？

4) Extension two-one-one, please.

請轉211。

5) Please connect me with extension two-one-one.

請幫我轉分機211。

6) Could you put me through to the personnel department, please?

請幫我接人事部好嗎？

4. 信息咨詢

1) Could you try again?

請再試一次好嗎？

2) Could you page him for me?

請幫我廣播叫他好嗎？

3) Is this a paid call?

這是已付費電話嗎？

4) I'd like to make an international call.

我想打一個國際電話。

5) Could you tell me the rates for calls to the US?

能不能告訴我打電話到美國的費用呢？

5. 接線員回復

1) May I have your name?/Would you give me your name?

請問您貴姓？

2) Spell the guest's name, please.

請拼出客人的名字，好嗎？

3) I'm very sorry. I can't hear clearly. Could you call again?

對不起，因線路問題我聽不清楚您說話，請重新打一次好嗎？

4) Could you tell me where the guest comes from?

能告訴我客人是哪里人嗎？

5) Could you tell me which company the guest is from?

能告訴我客人是哪間公司的嗎？

6) I'm sorry. We can't find the guest name on our hotel list.

對不起，我們在酒店的名單上找不到客人的名字。

7) Would you mind connecting the line to reception to check it?

介意我把電話轉接到接待處讓他們為您查一下嗎？

8) I will check it for you again. Just a moment, please.

我再幫您查一下，請稍等。

9) I am sorry to have kept you waiting.

很抱歉，讓您久等了。

10) Could you repeat what you said?/I beg your pardon?

請您重復一遍您說的，好嗎？

11) I'm afraid there is no reply from Room 510.

510號房沒人接電話。

12) Would you like to leave a message?

您要留言嗎？

13) It's collect.

這是接聽人付費的電話。