服務英語·電話服務 情景對話

服務英語·電話服務 情景對話

1. 外線電話的處理

O= Operator (接線員) G= Guest (賓客)

G: Is this the Queen Hotel?

請問是皇后大酒店嗎？

O: Speaking. (Yes, it is.) May I help you?

是的，請講。有什么可幫您的嗎？

* * *

G: Yes. Could you put me through to Room 618, please?

是的，請問能幫我接通618房間嗎？

O: Certainly, sir. Just a moment, please.

當然，先生，請稍等。

2. 客房沒有人回應時

O= Operator (接線員) G= Guest (賓客)

G: I'd like to speak with Mr. Bramley.

我想和布拉姆雷先生通話。

O: Is he a hotel guest, sir?

請問他是這兒的房客嗎，先生？

* * *

G: Yes.

是的。

O: How do you spell his name?

請您拼一下他的名字好嗎？

* * *

G: B, R, A, M, L, E, Y.

B, R, A, M, L, E, Y。

O: Just a moment, please. I'll check for you… Thank you for waiting, sir. Mr. Bramley is staying in Room 518. I'll connect you. (after a short while) I am sorry, sir. I'm afraid there's no reply from Room 518, sir.

請稍等。我幫您查一下……讓你您久等了，布拉姆雷先生住在我們酒店518房間，我馬上給您接通。（一會兒后）不好意思先生，518房間沒人應答。

* * *

G: Could you try again?

你能再試一下嗎？

O: Certainly, sir. Just a moment, please… Thank you for waiting. I'm afraid there is still no reply. Would you like to leave a message?

當然可以，請稍等……讓您久等了先生。還是沒人接聽電話。您愿意留言嗎？

* * *

G: Yes, I'll do that.

好的。

O: I'll connect you with the Message Desk. Just a moment, please.

我幫您接通留言處。請稍等。

3. 廣播呼叫客人

O= Operator (接線員) G= Guest (賓客)

G: Is this the Holiday Hotel?

請問是假期大酒店嗎？

O: Speaking. May I help you?

請講。我能為您做什么呢？

* * *

G: Yes. Could you put me through to Mr. Hilton in Room 568, please?

是的，能給我接通568房間的希爾頓先生嗎？

O: Certainly, sir… Thank you for waiting, sir. I'm afraid there is no reply from Room 568. Would you like to leave a message?

當然可以，先生……讓您久等了，先生。但是恐怕568房間沒有人。您愿意留言嗎？

* * *

G: Well, I'm sure he's in the hotel. Could you page him for me?

哦，我肯定他在酒店里。你能為我播音找他嗎？

O: Certainly, sir. Where do you think he will be?

可以，先生。您認為他會在哪里呢？

* * *

G: He's probably having lunch. Could you page the restaurant, please?

也許去吃午飯了吧。您能在餐廳里播報找他嗎？

O: Do you know which restaurant he is likely to be in?

那您知道他會去哪家餐廳嗎？

* * *

G: I've no idea.

不知道。

O: I'm afraid we can only page the public places.

那恐怕只能發公共播報了。

* * *

G: Fine. Do that then, please!

好的，那就趕緊播報吧！

O: May I have his full name?

請問他的全名？

* * *

G: Tom Hilton.

湯姆·希爾頓。

O: Mr. Tom Hilton. Could you hold the line, please? Paging Mr. Tom Hilton, Paging Mr. Tom Hilton. Please pick up the nearest house phone for Operator No. 8. Thank you.

湯姆·希爾頓先生。請您接聽電話好嗎？湯姆·希爾頓先生請去最近的電話間接聽8號接線員的電話，謝謝。